Frequently Asked Questions
Shipping
How fast is shipping?
We process orders quickly, and most orders ship within 1–2 business days.
Only 1 – LOW QTY
There is only 1 unit left in stock and ready to ship. Order soon before it sells out.
Ships in 1–2 business days
This item is in stock and will ship from our warehouse within 1–2 business days.
More Available – Usually ships within 4–7 business days
This item is not currently in our warehouse but is available from our supplier. It typically ships within 4–7 business days.
Do you offer free shipping?
There is free shipping when you spent over $50
Can I track my order?
Yes — once your order ships, you’ll receive a tracking number via email.
Returns
What is your return policy?
We offer easy returns and exchanges within a set return window. Items must be in new or like-new condition. More info can be found HERE.
How do I start a return?
You can start a return through our returns portal or by contacting customer support.
To start a return or exchange, CLICK HERE
Can I exchange a product if it doesn’t work for me?
Yes — we make exchanges simple so you can find the right product. To submit an exchange request, click HERE.
General
What are personal cooling products?
Personal cooling products are designed to help regulate your body temperature and keep you cool in hot conditions. These include cooling towels, neck fans, cooling vests, and portable fans
How do cooling products work?
Most cooling products use evaporative cooling, airflow, or advanced materials to reduce body heat and keep you comfortable.
Do cooling products really work?
Yes — our products are designed to provide real relief from heat. Many customers use them for outdoor work, sports, travel, and everyday comfort.
What are the best cooling products for extreme heat?
Cooling vests, high-velocity fans, and neck fans are some of the most effective options for staying cool in high temperatures.
Do cooling products work in humid weather?
Yes, but results can vary. Evaporative cooling products work best in dry heat, while fans and wearable cooling devices are effective in both dry and humid conditions.
Do cooling towels need to stay wet to work?
Yes — cooling towels work through evaporation, so they need to be damp to provide cooling. Simply re-wet them to reactivate.
How long do cooling towels stay cool?
Most cooling towels stay cool for 1–3 hours depending on heat and airflow. You can re-wet them anytime to reuse.
Are neck fans safe to use for long periods?
Yes — neck fans are designed for extended use and are safe when used as directed. They are lightweight, hands-free, and comfortable for all-day wear.
How long do battery-powered cooling products last?
Battery life varies by product and speed setting, but most last between 2–8 hours per charge.
Are cooling vests reusable?
Yes — most cooling vests are reusable and designed for repeated use. Just follow the care instructions for best performance.
