Welcome to MyCoolingStore.com
  • Email Us your Questions/Comments:

  • Support@MyCoolingStore.com



    Shipping Information:
  • $5 Flat Rate Shipping is available on all orders shipping within the United States! Your order will typically ship within 2-3 business days of purchase from our warehouse in Norristown, PA. Please allow appropriate time for delivery from the time of shipping. Estimated delivery times range from a few days to 2 weeks depending on your delivery address.

    Expedited Shipping Rates:
  • $9.95 Expedited Priority Shipping is available when you need to get your order faster. These orders ship via Postal Priority Service and typically take under 1 week to receive. Please keep in mind that orders ship from the east coast and please allow appropriate time for delivery.

  • If your purchase is very time-sensitive or is needed ASAP, we suggest selecting a UPS delivery shipping method at time of checkout. Next Day Air, 2nd Day,3 Day, and UPS Ground are available to speed up your delivery - UPS Rates Apply. These options are available during checkout. Please note these services are counted in business days and that weekends are not counted.

    International Shipping:
  • Shipping to Canada is now available for a $30 flat rate charge. Orders to Canada will ship via USPS Priority mail.( We ship to APO/Military addresses at our standard rates.)

    Returns and Exchanges: Our 30 Day Money Back Guarantee!

    We hope that every purchase from us satisfies your needs, but in the event that you need to make a return we are happy to offer a full product refund if your purchase is returned within 30 days of receipt.

    Please note that shipping charges will not be refunded.

    To receive a full credit, product must be returned in new / unused condition. Please return product with all original parts, paperwork and accessories to ensure full credit.

    Items in original condition past the return window (30 days after delivery) will receive a refund of 80% of the items price.

    Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an error of TheWarmingstore.com will receive a refund of up to 50% of the items price.

    Please contact a customer service representative within 5 business days if your product was damaged upon receipt.

    If you wish to make an exchange or return please send to:

    JustBrand/MyCoolingStore.com
  • attn: Exchanges/Returns
  • 3901b Main Street
  • Suite L-104
  • Philadelphia, PA 19127

    Cancellation Policies: If you have placed an order and wish to cancel, please call 888-406-1984 or email us at Support@MyCoolingStore.com ---------------------------------------------------------------------------------------------------------------------
  • Manufacturer's Warranties: Products we offer often include manufacturer warranties that may cover defects/damages. For specific information on the manufacturer's warranty please contact the manufacturer directly.

    Product Repairs: If an item you have purchased is malfunctioning or fails to work properly, please contact the manufacturer.

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