Welcome to MyCoolingStore.com

Email Us your Questions/Comments:

Shipping Information:

� $5 Flat Rate Shipping is available on all orders shipping within the United States! Your order will typically ship within 2-3 business days of purchase from our warehouse in Norristown, PA. Please allow appropriate time for delivery from the time of shipping. Estimated delivery times range from a few days to 2 weeks depending on your delivery address.

Expedited Shipping Rates:

� $9.95 Expedited Priority Shipping is available when you need to get your order faster. These orders ship via Postal Priority Service and typically take under 1 week to receive. Please keep in mind that orders ship from the east coast and please allow appropriate time for delivery.

� If your purchase is very time-sensitive or is needed ASAP, we suggest selecting a UPS delivery shipping method at time of checkout. Next Day Air, 2nd Day,3 Day, and UPS Ground are available to speed up your delivery - UPS Rates Apply. These options are available during checkout. Please note these services are counted in business days and that weekends are not counted.

International Shipping:

� Shipping to Canada is now available for a $30 flat rate charge. Orders to Canada will ship via USPS Priority mail.( We ship to APO/Military addresses at our standard rates.)

Returns and Exchanges: Our 30 Day Money Back Guarantee!

� We hope that every purchase from us satisfies your needs, but in the event that you need to make a return we are happy to offer a full product refund if your purchase is returned within 30 days of receipt.

� Please note that shipping charges will not be refunded.

� To receive a full credit, product must be returned in new / unused condition. Please return product with all original parts, paperwork and accessories to ensure full credit.

� Items in original condition past the return window (30 days after delivery) will receive a refund of 80% of the items price.

� Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an error of TheWarmingstore.com will receive a refund of up to 50% of the items price.

� Please contact a customer service representative within 5 business days if your product was damaged upon receipt.

If you wish to make an exchange or return please send to:

JustBrand/MyCoolingStore.com

attn: Exchanges/Returns

3901b Main Street

Suite L-104

Philadelphia, PA 19127

Cancellation Policies: If you have placed an order and wish to cancel, please call 888-406-1984 or email us at Support@MyCoolingStore.com ---------------------------------------------------------------------------------------------------------------------

Manufacturer's Warranties: Products we offer often include manufacturer warranties that may cover defects/damages. For specific information on the manufacturer's warranty please contact the manufacturer directly.

Product Repairs: If an item you have purchased is malfunctioning or fails to work properly, please contact the manufacturer.

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